Service management and delivery
Leading the implementation of service processes and governance that work, underpinned by meaningful performance measurement.
Service delivery management, transition and transformation consulting
From where you are to where you need to be.
Ithaca Point leads service transition and transformation for organisations that need change to land, not just start. We are senior practitioners who have run service delivery ourselves. We embed proven, industry-standard processes that set your team up to succeed from day one.
What we do
Strategy to service
Four ways we help organisations move from plan to a service that runs well every day.
Service transition
Moving services safely and on time between suppliers, in-house teams or new platforms, while protecting the customer experience throughout.
Transformation and operating model
Reimagining operating models and ways of working, then leading the change alongside the business to make them stick.
Interim service leadership
Experienced leadership to stabilise a service or lead a programme through a critical period, then helping you put the right long-term leadership structure in place.
Our approach
Four stages, one destination
- 01
Bearing
Understand where you are today: services, suppliers, people and performance.
- 02
Course
Agree the destination and the route, with risks and decision points marked.
- 03
Passage
Lead the transition or transformation through, hands-on.
- 04
Arrival
Land into steady-state service and hand over a team that can run it.
Why Ithaca Point
We have run delivery from the inside
Ithaca Point was founded by Gareth Hughes, a service delivery and transformation director with more than 20 years' experience in technology services across the public and commercial sectors, in the UK and Europe.
Gareth has led service delivery for a broad portfolio of professional and managed services clients. He has designed and implemented Service Delivery Management operating models across the UK and Europe, and led the work behind ISO/IEC 20000 certification. Earlier in his career he was lead service owner for a 24/7 NHS service supporting 22 NHS trusts, and managed a $44m healthcare portfolio at CSC. At DXC Technology he led digital transformation across a 900-person delivery organisation, cutting operating costs by around $6m, and led delivery for major aerospace manufacturing clients.
Gareth is a firm believer in the value of partnership. He recently designed and launched an EMEA-wide strategic partnering model that changed how a large organisation fills capability and capacity gaps. He has also played a leading role in outsourced partnerships for service desk and automation.
The Ithaca Point team bring that experience to every engagement, helping organisations build IT services that perform, scale and run the way they were meant to.